1. Nature of Export Orders
As an international trade business dealing in bulk and made-to-order shipments, our refund terms differ from typical retail. Each order is governed by its confirmed quotation and any associated contract.
2. Quality Disputes
If goods received do not match the agreed specifications, notify us within the period stated in your contract (typically on arrival inspection). We will work with you in good faith to resolve the issue — through replacement, partial credit, or other agreed remedy, supported by inspection evidence such as photos or third-party reports.
3. Pre-Shipment Cancellations
Orders cancelled before production or sourcing begins may be eligible for a refund of advance payments, less any costs already incurred. Once production, sourcing or dispatch has begun, cancellation terms depend on the stage and are handled case by case.
4. Non-Refundable Situations
Refunds are generally not available for issues outside our control — such as buyer-side import restrictions, incorrect details provided by the buyer, or damage occurring after risk has transferred under the agreed Incoterm.
5. How to Request
To raise a refund or quality claim, contact us at info@yugamglobaltrades.com with your order reference and supporting details. We aim to acknowledge claims promptly and resolve them fairly.