1. Shipping Methods
We arrange shipping by sea, air or road depending on the product, quantity, destination and your preference. The mode and carrier are confirmed in your quotation.
2. Incoterms
Shipments are made under internationally recognised Incoterms — commonly FOB, CIF or EXW. The chosen Incoterm defines the point at which responsibility and risk transfer from us to you.
3. Lead Times
Estimated dispatch and transit times are provided with each quotation. Sea freight typically takes 2–6 weeks depending on the destination port; air freight is faster. These are estimates and may vary due to customs, carrier schedules or external factors.
4. Documentation
We prepare and provide the required export documents — commercial invoice, packing list, Certificate of Origin, Bill of Lading, and any product-specific certificates such as phytosanitary or quality certificates.
5. Tracking
Once shipped, you receive tracking details and milestone notifications by email and WhatsApp, from dispatch through to arrival at the destination port.
6. Delays & Customs
We are not responsible for delays caused by customs inspections, port congestion, weather, or other events beyond our control. Import clearance and any duties are the buyer's responsibility unless the agreed Incoterm states otherwise.